Choose a route
A Direct connection uses one VPN server, which also provides the exit to the internet. A multihop connection reaches an exit server through one or more other VPN servers. The exit determines the network location that websites normally see for traffic sent through the VPN.
Each additional hop adds another network path and processing step. Multihop can therefore increase latency and reduce throughput; it is not automatically faster. The routes offered in the app depend on server availability and your account's access.
Choose UDP or TCP
UDP Normal is the default. Start there when your network supports it. If UDP cannot connect, try a supported TCP option. TCP Normal uses HTTPS transport, with secure WebSocket fallback for supported connection failures. Loss or congestion can still increase delay with either protocol.
Understand Normal and Bypass
Normal and Bypass are connection mode names, not speed ratings. Available combinations vary by server and route. These modes are separate from SmartRoute: SmartRoute selects which destinations use the VPN or your existing network. Selecting Bypass does not choose a SmartRoute policy.
Compare one change at a time
Protocol and mode changes apply to the next connection. Compare routes under similar conditions; the server-list probe is an estimate, not your measured VPN tunnel latency. Keep the combination that works for your network rather than assuming more hops or a different label guarantees better performance.
- Disconnect before changing the protocol or mode.
- Choose an available server and route, then reconnect.
- If connection fails, save the connection log for support.