Service operator: ZlexXQ LLC, a limited liability company organized in Wyoming, United States. Zlex VPN is the service operated by ZlexXQ LLC. Contact: [email protected].
Ordinary purchases are non-refundable, except for the specific cases below and any rights required by applicable law. Canceling renewal or deleting the app does not itself request a refund.
1. Forgotten automatic renewal
If you forgot to cancel a quarterly or annual subscription, request a refund of the latest automatic renewal payment within 24 hours of that charge. This exception does not cover initial purchases, manual renewals or monthly subscriptions. Monthly payments, including monthly automatic renewals, are not eligible for this exception.
Sign in and open a support ticket within the 24-hour window; the ticket submission time determines whether the request is timely. Include the order or renewal reference and cancel automatic renewal in Billing to prevent another charge. Support verifies the renewal and request before processing the refund.
2. Pay as you go: unused data
When your eligible unused PAYG balance is more than 50 GB, you may request a partial refund at USD $0.08 per remaining GB, applied to the entire eligible unused balance, not just the part above 50 GB. Exactly 50 GB or less is not eligible.
The refund cannot exceed the amount actually paid for the corresponding data, after discounts and any previous refunds. Used data, free or promotional data, and data already converted into subscription credit cannot be refunded again. Support checks the remaining eligible balance when processing the request; refunded data is removed from your account.
Example: 100 GB of eligible unused data gives a $8.00 refund, capped by the corresponding amount you actually paid.
3. Static or dedicated IP terms of at least three months
For a separately purchased static IP term of three months or longer, a cancellation refund is calculated from the unused full months, with a deduction equal to two months. Refundable months = max(0, remaining full months − 2). A started month is not a remaining full month.
Use the effective monthly price actually paid for that static IP term, including any discount. The refund cannot exceed its unused paid amount. This exception applies to the static IP add-on, not automatically to the accompanying VPN subscription, and does not make an unavailable add-on available for sale.
- A six-month purchase with three full months left: one month is refundable.
- A six-month purchase with five full months left: three months are refundable.
- Two or fewer full months left: no refund under this exception.
4. How to request a refund
Sign in and open a support ticket. Provide your order reference, purchase type and reason. Never include your password, private device key or full card number. Refunds are reviewed by support; this page does not automatically issue a refund.
If account access prevents you from submitting a ticket, contact [email protected] promptly for help restoring access. Refund requests normally need to be submitted from the purchasing account. Approved refunds are returned through the original payment method where supported. Processing time, tax adjustments and the amount received in another currency can depend on the payment provider.
Refunded service time or data is withdrawn as applicable. Mandatory consumer remedies and any non-waivable rights or applicable merchant-of-record obligations take precedence over this policy.